The purchase and / or use of the products and services offered by TROFEO EXPERT, implies acceptance without restrictions of these terms and conditions that apply to the exclusion of all other conditions. TROFEO EXPERT reserves the right to amend, at any time and without notice, the present general conditions of sale.
The following provisions are intended to define the terms of sale on the site www.TrofeoExpert.com. These general conditions of sale "Terms" define the contractual rights and obligations of the seller and his client in connection with distance selling electronic and products.
The Terms govern exclusively the relationship between the vendor and the customer. The Terms constitute the entire obligations of the parties. The customer is deemed to accept without reservation, otherwise the order will not be validated. If in doubt on any of the conditions of sale, the uses in strengths in the area of distance selling by companies whose registered office is located at 233 Bourgeois South Street , St-Amable, Quebec, Canada with the consumer code applies. The seller reserves the right to occasionally change the Terms and Conditions. The changes will apply from their uploads.
SECTION 1. CATALG AND ONLINE STORE
Through the website, the seller provides the customer a catalog or online store, with exactly the products sold without the photographs have a contractual value. Products are described and presented with the greatest possible accuracy. However, errors or omissions in the presentation, the seller's liability will be incurred as a result. Products are offered subject to availability. Prices and fees for selling the products specified in the catalog or online store.
SECTION 2. PRICES & TAXES
At any time, the seller reserves the right to change prices by publishing them online. Only apply the rates in force, indicated at time of order and subject to product availability on that date. Prices are quoted in Canadian dollars and applicable taxes are in Quebec (GST) of 5% and (QST) at 9.975%. Also add the cost of delivery. These costs will be indicated before the validation of the order by the customer. The prices include taxes applicable on the date of the order and any change in the rate of these taxes will be reflected in the price of the product catalog or online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, upwards or downwards, this change will be reflected in product sales prices. The total amount of the order with taxes and shipping costs included, is shown before final validation of the order. Payment of the full price must be made when ordering.
SECTION 3. ONLINE ORDER
The customer has the option of completing an online order, by means of an electronic form. By completing the online form, the customer accepts the price and description of products. The customer must accept by clicking where indicated, these general conditions of sale, so that the order is validated. The customer must provide an email address and a valid shipping address and recognition by the general conditions of sale, any exchange with the seller may act through this address. The customer will choose the shipping method and validate the method of payment. The seller reserves the right to block the customer's order in case of default of payment of a wrong address or other problem on the customer's account and until resolution.
SECTION 4. CONFIRMATION AND PAYMENT ORDER
This is an order with payment obligation. This means that the placement of the order implies the advance payment to the customer.
The customer makes the payment at the time of the final validation of the order by specifying the credit card number. The customer guarantees the seller that he has the necessary permissions to use this payment method and recognizes that the information provided for this purpose, are worth proof of its consent to the sale as to the payment due in respect of the command.
In case of dispute or fraudulent use of the card without physical use of the card (using the number of the card), anyone can dispute within 70 days from the date of the transaction. So that the seller take defray the costs of the sale and thus restore the disputed sum, the protester must submit a claim as follows:
Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form
Any dispute not made in the rules defined above and within the time limits could not be taken into account and release the seller from liability. The vendor has implemented an order check procedure and payment means to reasonably ensure against unauthorized use of a means of payment, including asking the customer identifications data. In case of refusal to authorize payment by credit card by the accredited bodies or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
Also, the seller reserves the right to refuse an order from a buyer who has not fully paid or a previous order or with whom a payment dispute is ongoing.
Upon receipt of the validation of purchase and payment by the customer, the seller transmits to the latter and the electronic address specified, a confirmation of receipt of the order form and a copy of the printable invoice.
The seller must send another copy of the invoice to the customer upon delivery. The client can request the sending of the bill to another address than delivery by filling in the appropriate space on the form. In case of unavailability of a product, the seller will inform the customer via email or telephone and that, as soon as possible to cancel the order of this product and pay the related price. The rest of the order remaining firm and definitive. The customer can assert his right of withdrawal and that, within 14 days from the time the information about the unavailability of the product was sent to him.
For questions concerning the status of an order, the customer can contact the customer service at the following: Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form
SECTION 5. ELECTRONIC SIGNATURE
Pursuant to the Act, the online transmission of the buyer's credit card number and the final validation of the order worth proof of the customer's agreement, the payment due under the order and worth the express signing and acceptance of all operations.
SECTION 6. PROOF OF THE TRANSACTION
Communications, orders and payments between the customer and the seller will be proven through the computerized registers and stored in the computer system of the seller and that, in reasonable security conditions. Purchase orders and invoices are archived on a reliable, especially as a means of evidence.
SECTION 7. PAYMENT METHOD
All payment methods available to the client, are listed on the seller's website. By confirming the order, the customer guarantees the seller that he has the necessary permissions to use the payment method chosen by himself.
Delivery is made only after confirmation of payment by the Seller banking organization. The products are delivered to the address specified by the customer on the online form worth a purchase order and so the customer must ensure the accuracy of the address. A parcel returned to the seller due to incorrect or incomplete address of delivery, will be shipped back to the customer's expense. Except in cases of force majeure, unpredictable and independent of both parties (SECTION 13): In these few cases, the delivery of orders can not be guaranteed
8.1 LATE DELIVERY AND TERMINATION
In case of late delivery, the seller will inform the customer, which may cancel the contract and request a refund within 14 days of the notification. The total refund of the product and delivery charges or redirection if any, will be made. Termination of the contract should be addressed as follows: Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form. Any denunciation not made in the rules defined above and on time, will not be taken into account and release the seller from any vis-à-vis the customer.
8.2 VERIFICATION OF CONTROL
If the time of delivery, the original packaging is damaged, torn or even opened, the customer must check the condition of the products. If they were damaged, the buyer must imperatively refuse the parcel and note the reason on the delivery. The customer must indicate on the delivery note and in manuscript form, any anomaly concerning the delivery. Product verification is considered as made once the customer or a person authorized by it, signed the delivery note. The customer will, if necessary, inform the seller of its reserves as follows: Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form. Any reservation not made in the rules defined above and within the time limits could not be taken into account and release the seller from any vis-à-vis the customer. Upon receipt of the claim, the seller will assign a number of exchange of the products concerned and communicate by email to the customer.
8.3 DELIVERY ERROR
In case of error of delivery and / or non-compliance of products in relation to entries on the order form, the customer chooses to claim from the seller the same day of delivery or later than the next working day the delivery. The claim will be made as follows: Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form. Any claim not made in the rules defined above and within the time limits could not be taken into account and release the seller from any vis-à-vis the customer.
8.4 MERCHANDISE RETURN
The product for exchange or refund will be returned to the seller as a whole and in its original packaging, as follows: 30 days after the delivery date. Any claim or return not made in the rules defined above and within the time prescribed may not be taken into account and release the seller from any vis-à-vis the customer. Any product for exchange or refund will be returned to the seller as a whole and in its original packaging. The return costs are borne by the customer.
SECTION 9. WARRANTIES OF PRODUCTS
The seller guarantees the product conformity with the contract. The customer can make a request under the legal guarantee of conformity in accordance with the provisions of the Consumer Code or under the guarantee of the civil code defects.
9.1 WARRANTY OF CONFORMITY
The customer has a period of 30 days from the delivery of the product, to implement the legal guarantee of conformity. As such, he can choose between repair or replacement of the goods in accordance of the Consumer Code.
9.2 WARRANTY OF DEFECTS
If it implements the liability for defects, the customer can choose the resolution of the sale or a price reduction and in accordance with the Civil Code.
9.3 COMMERCIAL WARRANTY
The seller offers the customer a commercial guarantee for product compliance and ensuring, in case of non-compliance, or refund of the purchase price, replacement or repair of the product and, during the following period: 30 days . This warranty does not cover defects caused and due to the fact abnormal use and / or faulty or resulting from a cause unrelated to the intrinsic qualities of products. This warranty does not exclude the application of safeguards provided for in 9.1 and 9.2.
SECTION 10. UNAVAILABILITY PRODUCTS AND REIMBURSEMENT
In case of unavailability of a product ordered, the customer will be notified by email or telephone. This way, the customer will have the opportunity to cancel the order and receive a full refund of his bill and, within 30 days following the reporting by the seller. Or, the customer may also to exchange the product with another product, quality and of equal value.
SECTION 11. RIGHT TO RETRACT
The customer may exercise his right of withdrawal and return the product within 14 working days of delivery. The client will assert his right of withdrawal by contacting customer service: Toll-free at 1-844-876-3369 from Monday to Friday, from 9:30 am to 6:00 pm or Contact form. After communicating its decision to withdraw, the customer then has 14 days to return or restitution. Any withdrawal or return not made in the rules defined above and within the time prescribed may not be taken into account and release the seller from any vis-à-vis the customer.
The customer can request an exchange or refund of the returned product, without penalty, but with the exception of return costs shall be borne. However, in case of exchange, delivery charges can again be charged to the customer. The return or exchange of a product will be accepted for products as a whole and not in part. So an intact product in its original condition, with full packaging and in salable condition. Some products, due to their intrinsic quality, can not be subject to the right of withdrawal and will not be refunded. In particular, but not exclusively, the products covered by the Consumer Code are:
- Any custom
- Any product that can not by nature be redirected
- Any perishable product
The seller shall reimburse the customer the full amount paid, including shipping costs and that, within 14 days of the recovery of property or transmission of proof of the shipment of such goods.
SECTION 12. DATA PROTECTION
The seller will retain in its computer systems in reasonable security conditions, including proof of the transaction, the order and the invoice. The seller guarantees the protection of personal data of its client.
SECTION 13. MAJOR FORCE
The parties will be exempted from their obligations in case a circumstance beyond their control and constituting a case of force majeure, prevent their executions. The parties' obligations will be suspended. The party invoking such circumstances shall notify the other party immediately upon its occurrence and disappearance.
Are considered cases of force majeure all compelling facts or circumstances, outside parties, unpredictable, unavoidable and beyond the control of the parties. Anything that could not be prevented by them, despite all reasonable efforts and defined as such by the Canadian jurisprudence. In particular, the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning, and stop telecommunication networks. If the force majeure lasts more than three months, these terms may be terminated by the injured party.
SECTION 14. SEVERABILITY
If one or more provisions of these terms of sale were to be declared null by law enforcement, regulation or a final decision of a Canadian court, other provisions shall remain in full force and effect.
SECTION 15. APPLICABLE LAW AND JURISDICTION
Seller is located in Quebec, Canada. In a stable and sustainable manner, in order to effectively operate. In the case of a corporation, its location is the same as its headquarters. Also, these Terms are subject to the application of Canadian law and excluding the provisions of the Vienna Convention. In case of dispute or complaint, the customer should first contact the seller for an amicable solution. Failing amicable agreement, if the customer incurs as a consumer, he may initiate proceedings before the court of his choice. If contract as a professional, he may initiate proceedings before the court instead and registered office of the seller.