Each product sheet comes with a customization module tailored to its characteristics.

To customize your product, use the "Customization Module" located on the right-hand side of the desired product. Use the form to select available options according to your needs, such as size, color, accessories, logo, participant name, engraved text, etc. Note that some options may incur additional fees.

Once your customization is complete, indicate the quantity of products you wish to purchase in the "Add to Cart" field and click on the corresponding button (blue and black). You will then be directed to the "Continue Shopping" or "Checkout" page.

Please note that if you fill in the "Logo" and/or "Participant Name" and/or "Text Field" fields, customization fees will be mandatory. If you do not accept them, we will ship your products WITHOUT customization.

We accept different types of logos or images, but it is recommended to upload vector images. It is important to distinguish between vector images or logos, which come from software such as Corel Draw, Adobe Illustrator, Photoshop, etc., also known as source files. These source files are preferred over JPEG, PNG, or other image types because they can be enlarged, modified, or engraved/sublimated without any loss of quality.

Here are some popular software programs that save vector file extensions, such as Corel Draw (.cdr), Adobe Illustrator (.ai), and Photoshop (.psd). These software programs can provide the file extensions mentioned above or create more common files such as JPEG (.jpg, .jpeg), PNG, GIF, PDF, and EPS. All vector extensions and image files mentioned above are accepted when uploading an image/logo to the "Customization Module" of Trofeo Expert.

If you are not sure about the quality of your image or logo, it is advisable to first evaluate what type of product you would like your image or logo to appear on. In the case of laser engraving on glass, acrylic, crystal, anodized aluminum, brass, wood, bamboo, or marble, your images or logos should not include gradients because laser engravers hardly perceive the difference between light or dark colors. In the case of multiple overlapping gradients, you risk getting a set of shapes in the same color. It is imperative to upload a high-quality image, otherwise vectorization fees may apply.

To obtain customization with a color logo, practically all of our customizable cups or trophies offer this possibility. We transfer the image onto aluminum using a specially designed SG400 printer and a heat press. This customization concept is called sublimation and is frequently used on cups with a customizable base, resin trophies, insert medals, insert trophies, sublimatable wall plates, wall and desk nameplates, as well as employee badges. It is imperative to upload a high-quality image, otherwise fees may apply.

Yes! Every custom order comes with a proof or demo.

However, if you have selected "No, no engraving or customization" in the customization module, or if you have chosen a product that does not require customization, in this case, no demo/proof will be emailed for approval.

When will I receive my demo?

After completing your online purchase, you will receive an email with an attached proof (PDF file) within 24-48 business hours.

Why haven't I received my demo?

If you have not received your demo within 24-48 hours:

• Check your junk email folder
• You may have entered an incorrect email during your registration
• Your security level may be too high, please contact your provider

If you still haven't received your demo, please contact us using our contact form.

Do I have to pay to get a demo?

No, if you have clicked "Yes to customization fees" and completed your purchase, then no additional fees are required to obtain your demo/proof. The customization fees include a proof until satisfaction is obtained.

I made a spelling mistake, can I request a correction?

Yes! Simply reply to the proof/demo email with your corrections. We will make the corrections and send you the corrected proof again for approval.

However, when preparing the proof, we use your text as entered in the customization module during the purchase. When you receive your demo/proof, it is your responsibility to check the spelling of the text as well as the names of the participants.

If you are unable to open your PDF files, you can follow these steps:

1. Install the Adobe Acrobat Reader DC (Adobe Reader) extension on your browser.
2. Install the Adobe Acrobat software on your computer.
3. Download your PDF file locally to your computer.
4. Open the PDF file using Adobe Acrobat software.

By following these steps, you should be able to open your PDF files without any problems.