You should typically receive your packages within a timeframe of 12 to 14 business days after the purchase.

Please note that delivery times may vary depending on the category and quantity of products you purchase. Additionally, certain factors beyond our control may also impact delivery times. If, however, we are unable to meet our usual delivery time of 12 to 14 business days, we will inform you via email. Please be aware that we cannot guarantee a specific delivery date or provide refunds for orders that arrive late. We recommend considering these factors when planning your order.

What happens if the estimated delivery date does not align with the date of my event?

Please allow for a lead time of 12 to 14 business days before placing your order. This delivery timeframe only begins from the date of purchase.

If we are unable to meet our shipping deadline, we will notify you via email. Please note that delivery times may be affected by factors beyond our control, such as carrier delays. Therefore, we cannot guarantee a specific delivery date.

We will do our best to resolve any delivery issues, but we are unable to provide refunds for orders that arrive late. Thank you for your understanding, and please feel free to contact us if you have any questions or concerns

We do not accept in-store pickups under any circumstances. We only operate through shipping of packages.

We apologize, but we do not offer in-store pickup service. We prefer to focus on shipping packages to ensure the best quality of service possible. We are confident that you will be satisfied with our speed and efficiency when shipping your order.

Yes, all of our parcel shipments come with a tracking number.

Each delivery is associated with the email you provided us at the time of purchase. Once your order is ready to be shipped, you will receive a tracking code directly from our carrier, Canada Post. With this tracking number, you will be able to monitor the progress of your delivery.

Can Canada Post use my email to send me spam?

Under no circumstances does "Canada Post" have the right to use your tracking email for commercial purposes. If you receive a suspicious email and believe you are a victim of phishing from Canada Post, visit their website in the section: How to recognize spam.