What is the shipping and delivery time?
We normally complete our shipments within 7-14 business days of demo approval.
The time may vary depending on the category and quantity of product you are purchasing. There are factors beyond our control that may also affect the shipping time and delivery. If, however, it is not possible for us to meet this deadline, we will notify you by email. Therefore, it is not possible for us to guarantee the date of receipt and to issue a refund for late packages.
What happens if the date of my event passes the delivery date?
Before ordering, be sure to allow 7-14 business days. Note that this deadline is only effective from the moment you accept the demo for approval of the customizations.
Demos are usually emailed the day after purchase (business days).
If we find it impossible for us to meet our deadlines, you may receive a full refund.