GLS deliveries: What you need to know

GLS relies on a high-performance logistics network to ensure fast, reliable delivery of your parcels. Once Trofeo Expert has dispatched your order, GLS takes care of the transport to deliver it to your address or to a relay point. Thanks to advanced tracking technologies, GLS guarantees secure, efficient delivery.

Delivery times with GLS are for shipping only and start from the moment Trofeo Expert ships your order. GLS usually delivers within 1 to 3 business days in Canada, depending on your location. We recommend that you place your order early to ensure prompt shipment and receipt in time for your event.

Important note: The times indicated by GLS start from the moment Trofeo Expert dispatches your order. Order processing times, before shipment, depend on the personalization and preparation of your products.

Yes, GLS offers a convenient online tracking system. Once your order has been dispatched by Trofeo Expert, you’ll receive an e-mail containing a tracking number and a direct link. By clicking on it, you can track the status of your delivery in real time and find out the estimated date of arrival.

If you are absent when delivery is attempted, GLS offers you flexible solutions to guarantee receipt of your parcel:

Drop-off at a relay point: Your parcel will be dropped off at a nearby relay point, allowing you to collect it at your convenience.
Re-attempt delivery: You have the option of rescheduling a new delivery date directly online, depending on your schedule.
Detailed notification: An explanatory card will be left in your mailbox, indicating the next steps to be taken to collect your parcel or reschedule delivery.

GLS makes every effort to protect your package during transit. However, in the event of a problem (damaged or lost parcel), please contact Trofeo Expert customer service immediately. We will work with GLS to resolve the incident, offering you a rapid solution, such as a replacement or refund.

When you choose GLS, you benefit from a fast, reliable transport service with advantages such as:
Fast turnaround times: Delivery within 1 to 3 working days from dispatch.
Reliability: Precise tracking and a proven logistics network.
Flexibility: Delivery to your home or to a relay point, as you prefer.
Eco-responsible commitment: GLS reduces its carbon footprint through sustainable initiatives.

Contact form: Accessible on their website to report a problem or ask a question.
Telephone customer service: The number is available on the GLS website.
Online customer area: A quick way to manage your delivery options and request assistance.