We normally complete our shipments within 7-14 business days of demo approval.

The time may vary depending on the category and quantity of product you are purchasing. There are factors beyond our control that may also affect the shipping time and delivery. If, however, it is not possible for us to meet this deadline, we will notify you by email. Therefore, it is not possible for us to guarantee the date of receipt and to issue a refund for late packages.

What happens if the date of my event passes the delivery date?

Before ordering, be sure to allow 7-14 business days. Note that this deadline is only effective from the moment you accept the demo for approval of the customizations.

Demos are usually emailed the day after purchase (business days).

If we find it impossible for us to meet our deadlines, you may receive a full refund.

We do not accept in-store pickups under any circumstances. We use parcel shipping only.

The company "Les Gravures Trofeo Expert" aims to offer a sales and personalization service only online. Although our workshop is located on the South Shore of Montreal, we carry out all of our operations from our transactional website.

We understand that your lead times can be short, but rest assured that you will be promptly informed if we cannot meet your expectations.

Yes, all of our parcel shipments come with a tracking number.

Each delivery is linked to the email you sent us during your purchase. Once the order is ready to ship, you will receive a tracking code directly from our carrier Canada Post. With this tracking number, you will be able to see the progress of your delivery.

Can Canada Post use my email to send me spam?

Under no circumstances does "Canada Post Corporation" have the right to use your follow-up email for commercial purposes. If you receive a suspicious email and believe you are a victim of phishing from Canada Post, visit their website in the section: Recognize spam

I need a quote for an order amount greater than $ 500.00, how do I get it?

Please prepare your quote request and use our contact form including the information mentioned below:

• Product reference number
• Indicate the options: Size, Color, etc ... If applicable
• Logo or without logo
• Text or without text
• Desired quantity
• Delivery address
• Event date

You should receive your quote within 24 to 48 business hours. However, if your quote is not received within this time frame, please look in your junk mailbox.

We accept many types of logos or images, however it is best to upload vector images.

However, you have to differentiate between them.

The vector images or logos come from software such as: Corel Draw, Adobe Illustator, Photoshop etc ... Commonly called, source files. These source files are by far preferred to jpeg, png or other type images ... They offer the possibility of enlarging, modifying or engraving / sublimating them without loss of quality.

Here are some popular software that register extensions of vector files such as:

• Corel Draw: .cdr
• Adobe Illustrator: .ai
• Photoshop: .psd

These software can both provide the extensions of the source files mentioned above or create more common files such as:

• .jpg - .jpeg
• .png
• .gif
• .pdf
• .eps

All the vector extensions and image files mentioned above are accepted when uploading the image / logo to the Trofeo Expert "Customization module".

What should I do if I am unsure of the quality of my image or logo?

The first step is to assess what type of product you would like to have your image or logo on. In the case of laser engraving on:

• glass trophy
• acrylic trophy
• crystal trophy
• anodized aluminum
• brass
• wood and bamboo
• marble

Your images or logos should NOT include a gradient as laser engravers barely perceive the difference between light and dark colors. In the case of several layered gradients, you might end up with a set of shapes of the same color.

* It is imperative to upload a good quality image. Otherwise, vectorization charges may apply.

When and how can I get a personalization with my logo in color?

Almost all of our cups or trophies which have a customizable base, offer the possibility of obtaining a logo or color image.

We perform image transfer onto aluminum using a purpose-designed SG400 printer and hot press. This concept of personalization is called sublimation. This is frequently used on:

• cup with customizable base
• resin trophy
• insert medal
• insert trophy
• wall plaque to sublimate
• wall and desk name holder
• employee badge

* It is imperative to upload a good quality image. Otherwise, charges may apply.