We normally ship our products within 7-14 business days after approval of the customization demo.

Shipping times may vary depending on the category and quantity of products you purchase. In addition, certain factors beyond our control may also influence shipping and delivery times. However, if we are unable to meet our usual shipping time of 7-14 business days, we will notify you by email. Please note that we cannot guarantee a specific delivery date or refund orders that arrive late. We recommend that you consider these factors when planning your order.

What happens if the estimated delivery date does not match the date of my event?

Please allow 7-14 business days before placing your order. This time frame begins from the moment you approve the personalized demo, which is usually sent by email the day after purchase (business days).

If we are unable to meet our shipping deadline, we will notify you by email. Please note that delivery times may be affected by factors beyond our control, such as carrier delivery delays. Therefore, we cannot guarantee a specific delivery date.

We will do our best to resolve any delivery-related issues, but we cannot refund orders that arrive late. Thank you for your understanding, and we are available to answer any questions or concerns you may have.

We do not accept in-store pickups under any circumstances. We only operate through shipping of packages.

We apologize, but we do not offer in-store pickup service. We prefer to focus on shipping packages to ensure the best quality of service possible. We are confident that you will be satisfied with our speed and efficiency when shipping your order.

Yes, all of our parcel shipments come with a tracking number.

Each delivery is associated with the email you provided us at the time of purchase. Once your order is ready to be shipped, you will receive a tracking code directly from our carrier, Canada Post. With this tracking number, you will be able to monitor the progress of your delivery.

Can Canada Post use my email to send me spam?

Under no circumstances does "Canada Post" have the right to use your tracking email for commercial purposes. If you receive a suspicious email and believe you are a victim of phishing from Canada Post, visit their website in the section: How to recognize spam.

I would like to get a quote for an order amount exceeding $500. How can I proceed?

To obtain your quote, please fill out our contact form including the following information:

• Product reference number
• Chosen options (size, color, etc.) if applicable
• With or without logo
• With or without text
• Desired quantity
• Delivery address
• Event date

We are committed to providing you with your quote within 24 to 48 business hours. If you do not receive it within this timeframe, please check your spam folder.

We accept different types of logos or images, but it is recommended to upload vector images. It is important to distinguish between vector images or logos, which come from software such as Corel Draw, Adobe Illustrator, Photoshop, etc., also known as source files. These source files are preferred over JPEG, PNG, or other image types because they can be enlarged, modified, or engraved/sublimated without any loss of quality.

Here are some popular software programs that save vector file extensions, such as Corel Draw (.cdr), Adobe Illustrator (.ai), and Photoshop (.psd). These software programs can provide the file extensions mentioned above or create more common files such as JPEG (.jpg, .jpeg), PNG, GIF, PDF, and EPS. All vector extensions and image files mentioned above are accepted when uploading an image/logo to the "Customization Module" of Trofeo Expert.

If you are not sure about the quality of your image or logo, it is advisable to first evaluate what type of product you would like your image or logo to appear on. In the case of laser engraving on glass, acrylic, crystal, anodized aluminum, brass, wood, bamboo, or marble, your images or logos should not include gradients because laser engravers hardly perceive the difference between light or dark colors. In the case of multiple overlapping gradients, you risk getting a set of shapes in the same color. It is imperative to upload a high-quality image, otherwise vectorization fees may apply.

To obtain customization with a color logo, practically all of our customizable cups or trophies offer this possibility. We transfer the image onto aluminum using a specially designed SG400 printer and a heat press. This customization concept is called sublimation and is frequently used on cups with a customizable base, resin trophies, insert medals, insert trophies, sublimatable wall plates, wall and desk nameplates, as well as employee badges. It is imperative to upload a high-quality image, otherwise fees may apply.