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Last reviews

By Michel R. on 13 Dec. 2018 :

(4/5) 

Product rated : Darts Resin Award RF03084FC J'ai reçu ma commende en un temps record Bravo à votre...

By Johanne S. on 10 Dec. 2018 :

(5/5) 

Product rated : Custom Pens DA112WA Beau travail merci

Delivery

DELIVERY 

The delivery is made after confirmation of payment by the Seller banking organization.
The products are delivered to the address specified by the customer on the online form worth order, the customer before ensuring its accuracy. Every parcel returned to the seller because of an incorrect or incomplete shipping address will be returned at the customers expense. Except in cases of force majeure, the delivery takes place, according to the mode selected by the customer, the following deadlines:

The delivery of orders can not be guaranteed

-  The company "Trofeo Expert" is released from all responsibilities related to the delay and / or seizure of packages by customs border.


SECTION 1. LATE DELIVERY AND TERMINATION

In case of late delivery, the seller will inform the customer, which may cancel the contract and request a refund within 14 days of the notification. The total refund of the product and delivery charges, or redirected if necessary, is then carried out. Termination of the contract should be addressed as follows:

By phone at 1 844 876 3369 or email: contact Monday to Friday from 9:30 H to 18H.

Any denunciation not made in the rules defined above and on time will be taken into account and release the seller from any client.

These rules apply only to shipments made in Canada & USA only.


SECTION 2. VERIFICATION OF CONTROL

If the time of delivery, the original packaging is damaged, torn, open, then the client must check the condition of the products. If they were damaged, the buyer must imperatively refuse the parcel and note a reserve on the delivery. The customer must indicate on the delivery order, and in manuscript form, any anomaly concerning the delivery. Product verification is considered as made once the customer, or a person authorized by it, signed the delivery note.
The customer will, if necessary, inform the seller of its reserves as follows:

By phone at 1 844 876 3369 or email: contact Monday to Friday from 9:30 H to 18H.

Any reservation not made in the rules defined above and on time will be taken into account and release the seller from any client vis-à-vis. Upon receipt of the claim, the seller will allot a number of exchange of the product (s) concerned (s) and communicate by e-mail to the customer.



SECTION 3. DELIVERY ERROR

In case of error of delivery and / or non-compliance of products in relation to entries on the order form, the customer chooses to claim from the seller the same day of delivery or later than the next business day the delivery. The claim will be made as follows:

By phone at 1 844 876 3369 or email: contact@trofeoexpert.com Monday to Friday from 9: 30H to 18H.

Any claim not made in the rules defined above and on time will be taken into account and release the seller from any client vis-à-vis.


SECTION 4. MERCHANDISE RETURN

The product for exchange or refund will be returned to the seller as a whole and in its original packaging, as follows: 30 days after the delivery date. Any claim or return not made in the rules defined above and within the time limits could not be taken into account and release the seller from any client vis-à-vis.

 Any product for exchange or refund will be returned to the seller as a whole and in its original packaging. The return costs are borne by the customer.