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Delivery

To ensure that your order is delivered as quickly as possible, we inform you that it can only be shipped after receipt of payment from the customer. Therefore, we invite you to ensure that your payment is made as soon as possible to avoid any delivery delays. In addition, to ensure that your order reaches you at the desired address, please provide a precise and accurate delivery address on the online form.

It is important to note that any package returned to Trofeo Expert due to an incorrect or incomplete delivery address will be reshipped at the customer's expense. We therefore recommend that you carefully check the information you provide to us to avoid any complications or additional costs.

Delivery Times

We do everything possible to ship products within the time frames announced by carriers. However, we would like to point out that carrier delivery times cannot be guaranteed. Although we can ensure the shipment of your package within the specified time frame, delays may occur due to factors beyond our control.

It is important to take into account that unfavorable weather conditions, carrier delays, or pandemic-related restrictions may influence delivery times. However, we assure you that we are always available to track the shipment of your order and to answer any questions or concerns you may have.

Delivery Tracking

As soon as your order is shipped, we will send you an email containing a delivery tracking number. This number will allow you to track the status of your order in real time on the carrier's website.

We make it a point of honor to offer you a satisfying shopping experience, which is why we want to provide you with all the necessary information so that you can track your delivery with peace of mind. If you have any questions or concerns about the shipment of your order, do not hesitate to contact our customer service team, who will be happy to assist you.

Returns

We take into account the satisfaction of our customers. If you are not satisfied with your order, you can contact us to arrange a return. However, please note that the return shipping costs are the responsibility of the customer. We would like to point out that we cannot accept returns for personalized products, except in cases where there is a defect, an error on our part, or a quality problem. We apologize for any inconvenience this may cause.

We invite you to consult our return policy for more information on the conditions of returns. We are committed to handling all return requests fairly and resolving issues satisfactorily for all parties involved.