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DELIVERY

Delivery is only made after confirmation of payment by the seller's banking organization.

The products are delivered to the address indicated by the customer on the online form worth order form, the customer having to ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be redirected at the customer's expense. Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following deadlines:

Order delivery times cannot be guaranteed

ARTICLE 1. DELAY IN DELIVERY AND DENUNCIATION

In the event of delay in delivery, the seller will inform the customer, who may terminate the contract and request a refund within 14 days of this termination and re-send the package or packages at the seller's expense.

The total reimbursement of the product and delivery costs, or re-shipment if necessary, is then made. This termination of the contract must be sent in the following manner:

By phone at 1 844 876 3369 or by email at: Contact form from Monday to Friday from 9:30 am to 6:00 pm.

Any denunciation not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the customer.

These rules apply only to shipments made in Canada & USA only. In no case can we guarantee the delivery times Overseas & European.

The company "Les engravings Trofeo Expert" disclaims all responsibilities related to delay and / or seizure of packages by customs.

ARTICLE 2. VERIFICATION OF THE ORDER

If at the time of delivery, the original packaging is damaged, torn, open, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery slip. The customer must indicate on the delivery slip, and in handwritten form, any anomaly concerning the delivery. The verification of the products is considered to have been carried out as soon as the customer, or a person authorized by him, has signed the delivery slip.

The customer must, if necessary, inform the seller of his reservations in the following ways:

By phone at 1 844 876 3369 or by email at: Contact form from Monday to Friday from 9:30 am to 6:00 pm.

Any reservation not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the customer. Upon receipt of the complaint, the seller will assign an exchange number for the product (s) concerned and will communicate it by email to the customer.

ARTICLE 3. DELIVERY ERROR

In the event of a delivery error and / or non-conformity of the products in relation to the indications appearing on the order form, the customer makes his complaint to the seller on the same day of delivery or at the latest the first working day following the delivery. The claim may be made in the following ways:

By phone at 1 844 876 3369 or by email at: Contact form from Monday to Friday from 9:30 to 18:00.

Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the customer.

ARTICLE 4. RETURN OF ORDER

The product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging, in the following manner: 7 days after the delivery date. Any claim or return not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the customer.

Any product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the customer.