Standard delivery time: 12 to 14 working days
We are committed to providing you with an efficient and hassle-free delivery service.
Here's everything you need to know about our delivery times, fees, tracking, and return conditions to ensure a seamless and pleasant shopping experience.
Important Delivery and Payment Information
In order to guarantee the delivery of your order as soon as possible, we would like to inform you that your order will only be dispatched once payment has been received from the customer. Please ensure that your payment is made as soon as possible to avoid any delay in delivery.
To ensure that your order reaches you at the right address, please provide a precise and accurate delivery address on the online form. It is important to note that any package returned to Trofeo Expert due to an incorrect or incomplete delivery address will be reshipped at the customer's expense. We therefore recommend that you carefully check the information you provide to avoid any complications or additional costs.
Delivery times
We make every effort to dispatch products within the times announced by the carriers. However, we would like to point out that carrier delivery times cannot be guaranteed. Although we can ensure that your parcel is dispatched on time, delays may occur due to factors beyond our control.
It is important to bear in mind that adverse weather conditions, carrier delays or pandemic-related restrictions may influence delivery times. We assure you, however, that we are always available to track the shipment of your order and to answer any questions or concerns you may have.
Delivery tracking
As soon as your order has been shipped, we will send you an e-mail with a tracking number. This number will enable you to track the status of your order in real time on the carrier's website. We're committed to providing you with a satisfying shopping experience, which is why we're committed to providing you with all the information you need to track your delivery with complete peace of mind.
If you have any questions or concerns regarding the shipment of your order, please do not hesitate to contact our customer service team, who will be happy to assist you.
Delivery charges
Delivery charges are calculated according to the weight of your order and the delivery destination. You can easily check the cost of delivery by filling in the order form before proceeding to payment. We strive to offer you the best possible delivery rates by working with trusted carriers.
We are confident that our delivery charges are reasonable and reflect actual delivery costs. If you have any questions or concerns about delivery charges, please do not hesitate to contact our customer service team, who will be happy to help you.
Returns
If you encounter an issue with your order, such as an error on our part or a damaged product, we will cover the return shipping costs. In such cases, we will arrange a pickup through our carrier GLS (formerly Dicom) to make the process as seamless as possible.
Please note that, in accordance with our policy, we do not accept returns for personalized products unless there is a defect or an error on our part.
You have 30 business days to report any issues with your order, with additional holidays allowing for a total of 45 days maximum. We are committed to resolving every situation fairly and providing a satisfying experience for our customers.
Delivery only in Canada
We ship exclusively within Canada, which means you won't have to worry about customs fees or additional import delays. We're committed to providing you with a fast, reliable delivery service, without the complications and additional costs that international shipping can entail. If you have any questions about our delivery services in Canada, please do not hesitate to contact our customer service department.
