Yes! Every custom order comes with a proof or demo.

However, if you have selected "No, no engraving or customization" in the customization module, or if you have chosen a product that does not require customization, in this case, no demo/proof will be emailed for approval.

When will I receive my demo?

After completing your online purchase, you will receive an email with an attached proof (PDF file) within 24-48 business hours.

Why haven't I received my demo?

If you have not received your demo within 24-48 hours:

• Check your junk email folder
• You may have entered an incorrect email during your registration
• Your security level may be too high, please contact your provider

If you still haven't received your demo, please contact us using our contact form.

Do I have to pay to get a demo?

No, if you have clicked "Yes to customization fees" and completed your purchase, then no additional fees are required to obtain your demo/proof. The customization fees include a proof until satisfaction is obtained.

I made a spelling mistake, can I request a correction?

Yes! Simply reply to the proof/demo email with your corrections. We will make the corrections and send you the corrected proof again for approval.

However, when preparing the proof, we use your text as entered in the customization module during the purchase. When you receive your demo/proof, it is your responsibility to check the spelling of the text as well as the names of the participants.

If you are unable to open your PDF files, you can follow these steps:

1. Install the Adobe Acrobat Reader DC (Adobe Reader) extension on your browser.
2. Install the Adobe Acrobat software on your computer.
3. Download your PDF file locally to your computer.
4. Open the PDF file using Adobe Acrobat software.

By following these steps, you should be able to open your PDF files without any problems.