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PAYMENT AND BILLING

How come taxes and delivery fees are not visible?

You must be logged in to see applicable delivery fees and federal and provincial taxes.

By default, delivery fees are not determined. Until you have entered your delivery address, we are unable to evaluate the transportation fees.

Delivery fees are assessed based on the distance, weight, and dimensions of the products.

Taxes are also displayed by default based on your country and province. However, several factors may interfere with this default function. Once you have entered your delivery address, we will be able to display the exact taxes based on the amount of your purchase, your country, and province.


Why is the Total ( tax excl. ) not the same as the amount to pay?

You are about to make your payment and you are on the summary of your order.

Please note that the TOTAL amount (excluding taxes) does NOT include taxes, where (excluding taxes) means "hors taxes" in French.

Each product, service, and tax is displayed individually. Here's how your invoice amounts are calculated:

Subtotal

This is the sum of your products and customizations that you have added to your cart. This amount does not include taxes and shipping.

Shipping

Shipping fees are assessed based on the distance, weight, and quantity of products you wish to order. Taxes are not included in the shipping amount.

Taxes

This amount is the sum of the taxes on the Subtotal and the taxes on the Shipping. Please note that the tax percentage is based on your billing address.

TOTAL (excluding taxes)

Excluding taxes, this amount is the sum of the Subtotal and the Shipping.

Where can I see the total amount including taxes?

Once you have selected your payment method and accepted the terms and conditions of sale, click on Pay Now. You will be prompted to proceed with payment. The amount displayed at this point is the total sum of your purchase, including taxes, products, and services.

To ensure the accuracy of the total amount to be paid, you can manually calculate:

The Subtotal + the Shipping + the taxes. The amount of this calculation must be the same as the total amount to be paid.


What are your online payment solutions?

Our main online payment solutions are Visa, Mastercard, and Paypal, but other options may also be available.

For secure credit card payment (Visa and Mastercard), we use the Stripe payment gateway.

For online payment, the most popular solution in the world of e-commerce, we also offer Paypal.

Payment by check is only available for manual invoices sent by email after receipt of a quote and invoicing. The "Pay by check" option is not available on our website.

If you wish to pay by check, please send your payment to the address indicated on your invoice. Please note that we can only ship your order after receiving and validating your check, which may result in additional delivery time.

We also accept Desjardins and Interac bank transfers. For a Desjardins bank transfer, please contact us for the necessary information. For an Interac transfer, log in to your account and follow the instructions provided by adding Trofeo Expert as the recipient and using the security question "Company name?" with the answer "trofeo". Please note that the maximum transfer amount may vary depending on your institution.